Rescue Help Intake
Send the details that make rescue advice useful
Copy this checklist into your email so I can see the whole tank problem quickly. Guessing wastes time. Numbers, photos, and a short video help a lot.
Pay first, then send the details. Use PayPal checkout for the $29 rescue checkup, then copy the checklist below into an email to Info@dbcaquatics.com.
Copy this into your email
Tank size: How long the tank has been running: Fish species and how many: Ammonia: Nitrite: Nitrate: pH: Temperature: Symptoms I am seeing: When symptoms started: What changed recently: Recent water change amount: Filter type and last cleaning: Medication or chemicals used: Photos/video attached: yes/no
Quick tip: If fish are gasping, add aeration now while you write the email. If ammonia or nitrite is above 0 ppm, tell me the exact number.
What happens after you send it
I read the tank details first, then look for the most likely problem in order: oxygen, ammonia, nitrite, temperature, chlorine/dechlorinator, recent changes, aggression, and disease signs.
The more specific your numbers and photos are, the less guessing we have to do. If you do not have a test result, write “not tested yet” instead of leaving it blank.
Before you email, do not make the tank worse
Do not mix medications, replace all filter media, rinse filter media in tap water, or do repeated huge water changes unless you know exactly why. If fish are gasping, add surface movement and check ammonia and nitrite first.